Privacy Policy | ladbrokes Official Philippines

Last Updated: 2026-08-23

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What we collect: Account details, identity verification, payment information, and technical device data.
Why we collect it: To manage your account, process payments, prevent fraud, and meet legal requirements in the Philippines.
Who sees it: Only authorized staff and essential service partners (payments, security). We never sell your data.
Retention: Kept for the life of your account plus the timeframe required by applicable law.
Your control: You can access, correct, or request deletion of your data via our support channels.

1. Introduction and Scope

This Privacy Policy outlines how ladbrokes handles the personal information of users accessing our platform within the Philippines. It applies to all data collected through our website and mobile applications.

Please note that this policy does not apply to third-party websites. Once you leave our platform via an external link, we no longer have control over your data, and we encourage you to review the privacy policies of any third-party sites you visit.

2. Personal Information We Collect

We collect only the data necessary to provide a secure and compliant gambling environment.

Identity & Account Data

Basic registration details and identity documents used to verify your age and legal status.

Payment Information

Details required to process deposits and withdrawals through our partner payment providers.

Gaming Activity

Records of your bets, transaction history, and game preferences to manage your account.

Technical Data

IP addresses, browser type, device identifiers, and operating system for security and optimization.

Communication Records

Logs of your interactions with our support team to resolve queries and improve service.

3. How We Collect Data

We gather information through three primary channels:

Directly from you: Information provided during registration, KYC verification, and support requests.
Automatically: Technical data collected via cookies and server logs when you interact with our platform.
Partner Providers: Data received from our partner payment processors and verification services to confirm the legitimacy of transactions.

4. Why We Use Data

Your data is used strictly for the following purposes:

Account Management: Creating and maintaining your user profile.
Financial Transactions: Processing your deposits and withdrawals accurately.
Compliance: Verifying identity and age to prevent underage gambling.
Security: Detecting and preventing fraud, money laundering, and multi-accounting.
Personalization: Enhancing your user experience based on your activity.
Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in the Philippines.
Marketing: Sending promotional offers only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data. We only share information with:

Service Providers: Technical, payment, and verification partners essential for platform operations.
Legal Authorities: When required by law or to comply with a valid legal request from regulatory bodies.

6. How We Protect Data

We implement robust security measures to keep your information safe:

Encryption: Data is encrypted during transit using industry-standard protocols.
Access Control: Internal access to personal data is strictly limited to authorized personnel.
Payment Isolation: Sensitive payment data is handled by specialized providers to minimize our direct exposure.
Continuous Monitoring: We actively monitor our systems for potential security threats.

7. Cookies and Tracking

We use cookies to improve site performance and remember your preferences. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and the nature of the data, you have the following rights:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion & Portability: Request the removal of your data or a portable copy of it.
Objection & Withdrawal: Object to specific processing or withdraw consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Note that we may be required to retain certain data even after account closure to comply with anti-money laundering and gambling regulations.

9. How Long We Retain Data

We retain your personal information for the duration of your active account. After account closure, we keep data only for the timeframe required by applicable law in the Philippines to satisfy legal, auditing, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, we will take immediate action to close the account and void any associated funds. Parents or guardians who suspect a minor is using our platform should report this immediately via our Support page.

11. Cross-Border Transfers

Some of our technical and service providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of protection consistent with our policy.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law or our operational practices. Updates are published directly on this page. We recommend checking the "Last Updated" date at the top of this page to ensure you have the current version.

13. Contact Us

If you have any questions regarding your privacy or wish to exercise your data rights, please reach out to us through the Support page or the official contact channels provided on this website.